Ecommerce Photography FAQ

Q: Where is your photography studio located?
A: It is located in Shenzhen, China. The exact address will be provided once we've agreed to collaborate.

Q: What kind of photography equipment do you use?
A: Canon EOS 5D Mark II, EF 100mm f/2.8L IS USM, EF 24-105mmf4L IS II USM,  EF 70-200mm f/2.8L USM, Photoflash 1000w×5, LED 2000w×2

Q: How many years of experience do you have in photography?
A: Our lead photographer majored in commercial photography and has been working as a photographer since he graduated in 2011.

Q: Do you also offer photo retouching work?
A: Yes, all images will be retouched. This is included in the package prices.

Q: Can you share reference images with us?
A: Absolutely! We will share reference images we have done with other clients during our initial phone conversation. We will NEVER share images of clients which have not given explicit consent.

Q: Do we need to provide clear instructions for the photo shoot?
A: Yes, we will provide a template which you will need to fill out in detail. We can't guarantee success of your (in particular lifestyle) images if you don't receive precise input.

Q: Who will buy props for the lifestyle images?
A: We have two options: 1.You will send us all props via mail. 2.You tell us which props you need for each shot. If you chose the second option, in addition to the cost of each prop we will charge you a minimum handling fee of $1.999HKD for this service.

Q: What is the MOQ (Minimum order quantity) per photo shoot?
A: As outlined in the product details page, our smallest photography project starts with 20 images.

Q: If we pick the smallest photography package (20 images), does this include lifestyle images?
A: No, this package does not include lifestyle images.

Q: What do you do with our samples after the photo shoot?
A: We can ship them back to you or keep / destroy them.

Q: Are there any product categories you don't take photography?
A: Yes, we exclude (for example) fashion, jewelry, sex toys from our photo sessions

Q: How will you transfer all images back to us?
A: We will send you all images either via Dropbox or WeTransfer.