Q: Do I send my actual product to you?
A: No, we do not accept any physical products for photography. All images are graphic/digital enhancements of photos that you provide to us.

Q: What kind of photos do I send?
A: Most of our customers send either existing photos that they are using on their Amazon listings, or basic photos using a decent camera or their smartphone. Alternatively, we can suggest to purchase a Lightbox from Amazon or to work with one of our recommended E-Commerce Product photographers. Click here to see our recent blog post.

Q: How many photos should I send?
A: There isn't a set number of photos to send, but you should provide several angles of your product if you want different angles displayed.

Q: What if I want to make changes to the images?
A: We work hard so your images turn out just how you want them! That's why we allow for up to 2 revisions after providing a first draft of your images. Please be detailed with any specific requests for images/text/colors if you have a preference. If you do not provide the specific text that you want included on your images, we will pull text from your listing or a similar listing (unless indicated you do not want any text included). Text changes are part of the 2 revisions allowed with the service. Any additional revision sets will be an additional charge of $100 HKD per image. You have 14 days to request revisions.

Q: How do I know if my payment went through?
A: If your payment was successful, you should receive an email from us almost right after with confirmation. You can email us at info[at]sonrisa - ventures [dot] com if you have any questions.

Q: What is the average turnaround time for a set of images?
A: Turnaround time varies depending on the time of the year and the amount of current demand. Our designers normally operate on a timeline of 3-5 business days for the initial mock-up of the order. Once reviewed by you, we will have edits completed within another 3-5 business days.

Q: Where do I upload my product photos?
A: You can send us all images via email, via WeTransfer or via Dropbox. We will begin working on your images as soon as payment is confirmed and all remaining questions are answered.

Q: If I have variations of my main product what is the cost?
A: For $500 HKD we will switch out the color of the product for the variation and keep the background to the main product the same, giving you 5 additional product images for a new ASIN. Different background images are considered an entire new set.

Q: If I do not sell on Amazon or Shopify, can I still use your service?
A: Absolutely! We will design 5 images for you to use anywhere you’d like, as long as they are of a single product/set.

Q: What if I don’t like the images you created for me?
A: We are happy to give you a full refund for your order within 14 days of delivery. Any images that are refunded will remain our property and you will not have the right to use them on Amazon or anywhere else.